CURRENT TURN AROUND TIME FOR SCISSORS ONLY IS 4 BUSINESS DAYS PLUS SHIPPING TIME
frequently asked questions
Q: WHY SHOULD I TRUST SHARPEN BY MAIL WITH MY SCISSORS?
A: Sharpen By Mail is a division of Shear Precision® Sharpening which has been sharpening since 2008 and is rated an A+ by the Better Business Bureau. All technicians are NSG certified Master Sharpeners.
Q: HOW LONG WILL IT TAKE TO GET MY SCISSORS BACK / WHAT IS THE TURN AROUND TIME?
A: That depends on the workload when we receive the scissors but our goal is to have the scissors back in the mail to you as soon as possible after we receive them. It normally does not take that long but there have been a couple of instances during peak times when we had to work a weekend to get stuff out. Clipper blades can take up to three weeks or more depending on the quantity and condition.
Q: WHAT IF I DON'T HAVE A PRINTER?
A: No problem. You do not have to use our mail order form or shipping label. Just write your name, mailing address, phone number, and email address on a piece of paper and put it in the box with your items. You can take the box to the Post Office, UPS Store, or FEDEX location and mail it to us at:
Sharpen by Mail
203 Pine St.
Decatur, AL
35603
Q: HOW DO YOU SHIP THEM BACK?
A: Return shipping is by United States Postal Service (USPS) Priority Mail or Ground Advantage. Additional insurance can also be purchased from USPS to cover the estimated value of the scissors upon request. USPS may require a signature for delivery on high value items that have been insured.
Or you can provide your own return shipping label from USPS, UPS, or FEDEX in the box and we will use that.
Q: HOW MUCH DOES IT COST?
Q: HOW SHOULD I PACKAGE MY ITEMS TO SEND THEM TO YOU?
A: We STRONGLY recommend that the scissors and blades be wrapped and protected by padding and placed in a BOX for shipment. Ensure that all sides of the box are secure to prevent the scissors from coming out. USE PACKING TAPE. DO NOT USE SCOTCH TAPE!!!!
All three of the major shipping companies (USPS, FedEx, and UPS) do a good job of delivering packages to our address but some are more expensive than others.
Q: HOW DO I PAY FOR THE SHARPENING?
A: We accept all major credit cards, PayPal, and personal or business checks. If you have any concerns about providing payment through the mail simply add a note with your items and we would be happy to call you for payment information or send you a Square invoice via email. Payment must be received in full before the items are returned.